Returns, Refunds and Exchanges Policy
All sales are considered FINAL. There are no refunds (store credit only) or exchanges on products purchased on sale via our official website (www.mocharge.com).
All orders are processed in 3 working days (Monday – Friday 8am – 5pm.) then Shipped thereafter.
During this time, the World is facing a global pandemic. Because of this pandemic, shipping duration is much longer due to various reasons. After purchase, we will provide you with tracking numbers and updates when necessary to provide information in reference to your order.
Orders will ship within 3 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through our official website (www.mocharge.com) are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
We use a variety of reliable shipping carriers to deliver our customer’s orders. These packages are also insured.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Currently, we ship only within the Continental United States (excludes Hawaii and Alaska). If you have friends, family or a shipping consolidator within the US we’d be happy to ship an item there for you. To do so, you’ll just need to set up your account using a US address as your billing and shipping address. To obtain a United States address has become an easy and very convenient process. Searching ‘Get a U.S. address’ on your search engine will give you a variety of companies to choose from.
We are in the process of implementing our shipping worldwide services.
Accepted Methods of Payment
Credit Card (Visa, Master Card, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.